Genesys Cloud CX: AI - GPE & GPR Certification Additional Details

Genesys Cloud CX: AI - GPE & GPR Certification

Issued by Genesys

This certification is designed to cover the Genesys Predictive Routing and Genesys Predictive Engagement features under the Genesys Cloud CX: AI umbrella. It provides an overview of a user’s expertise in the setup, configuration, workarounds, and basic knowledge of GPE and GPR.

Additional Details

Skills

  • Genesys Cloud CX: AI – GPE & GPR – Access Customer Journeys
  • Genesys Cloud CX: AI – GPE & GPR – Activate GPR
  • Genesys Cloud CX: AI – GPE & GPR – Configure Action Maps
  • Genesys Cloud CX: AI – GPE & GPR – Configure Attributes and Segments
  • Genesys Cloud CX: AI – GPE & GPR – Configure Genesys Messenger
  • Genesys Cloud CX: AI – GPE & GPR – Configure GPE Commands
  • Genesys Cloud CX: AI – GPE & GPR – Create Action Maps
  • Genesys Cloud CX: AI – GPE & GPR – Create Outcomes
  • Genesys Cloud CX: AI – GPE & GPR – Customize Action Map Reports
  • Genesys Cloud CX: AI – GPE & GPR – Customize Visitor Activity Reports
  • Genesys Cloud CX: AI – GPE & GPR – Define GPE Terminologies
  • Genesys Cloud CX: AI – GPE & GPR – Deploy Genesys Messenger
  • Genesys Cloud CX: AI – GPE & GPR – Explore GPE Analytics
  • Genesys Cloud CX: AI – GPE & GPR – GPR Benefit Assessment
  • Genesys Cloud CX: AI – GPE & GPR – Navigate Customer Journeys
  • Genesys Cloud CX: AI – GPE & GPR – Predict Outcome Scores
  • Genesys Cloud CX: AI – GPE & GPR – Routing and Evaluation Methods
  • Genesys Cloud CX: AI – GPE & GPR – Run a Comparison Test
  • Genesys Cloud CX: AI – GPE & GPR – Trigger Action Maps
  • Genesys Cloud CX: AI – GPE & GPR – Usage of AI in GPR

Earning Criteria