Genesys Engage on-premises: CIM Troubleshooting Certification
Issued by
Genesys
This exam meets the requirement to achieve the Genesys Certified CIM 8 Troubleshooting (GCS8-CTS) for Support. The Genesys Certified CIM8 Troubleshooting for Support certification validates the candidate's comprehensive understanding of the Genesys Framework 8 architecture and support practices. The exam covers Inbound Voice Routing 8 and Solution Reporting 8 components related to inbound routing of voice interactions.
Additional DetailsSkills
- Access Codes
- Address Registration
- Call Model
- Call Overflow (COF)
- Category
- Component Overview
- Connection Issues
- Device Dependent Part (DDP) And Common Part (TSCP)
- Events
- ISCC
- ISCC Architecture And Fundamentals
- ISCC Call Data Transfer
- ISCC Configuration
- Licensing Issues
- Log File
- Logging Options
- Orchestration Server Troubleshooting
- ORS
- Postulates
- Regular DNs
- Requests And Responses
- SNMP Interface And Stuck Calls
- Statistical Types
- Stat Server
- Stat Server API
- Stat Server Log
- Stat Server Model
- Stat Server Module
- Stuck Calls
- Time Profiles
- T-Library
- T-Server
- URS
- URS Troubleshooting