Genesys Engage on-premises: Inbound Voice Certification
Issued by
Genesys
This GCP8.5-CIV certification validates the candidate's comprehensive understanding of: Genesys Framework 8.5 architecture, operations and administration practices; Inbound Voice Routing 8; and Solution Reporting 8 components related to inbound routing of voice interactions. A Genesys Certified Professional – Inbound Voice 8.5 Consultant is recognized as having achieved foundation knowledge in implementation procedures, basic troubleshooting and maintenance of Genesys inbound voice products.
Additional DetailsSkills
- Access Groups
- Agent Groups
- Agent Logins
- Agent Skills
- Alerts
- Apache Cassandra
- Application Objects
- CC Analyzer
- CCPulse+
- Composer
- Computer Telephony Integration
- Configuration Layer
- Configuration Server
- Contact Center Objects
- Database Access Points (DAPs)
- Data Modeling Assistant (DMA)
- DBServer
- DNS
- Framework Layered Architecture
- GAX Plug-ins
- Genesys Deployment Agent (GDA)
- Genesys Platform
- Genesys Routing And Reporting
- Interaction Concentrator (ICON)
- Interaction Flows
- Interactive Insights
- IRD-Based Routing
- License Reporting Manager (LRM)
- Licensing
- Local Control Agent (LCA)
- Log Levels
- Management Layer
- Monitoring And Alarms
- Operational Parameters
- ORS
- Permissions And Role-based Access Control
- Persons
- Place Groups
- Places
- Planning And Maintenance
- Pulse
- Read-only And Emergency Modes
- Real Time And Historical Views
- SCS
- Services Layer
- State Chart XML (SCXML)
- Stat Server
- Switch
- TCP/IP Ports
- Threshold
- URS
- User Interaction Layer
- Using Genesys Administrator And GAX
- Widgets
- Workspace
- Workspace Desktop Edition