Genesys Engage on-premises: Interaction Recording Certification
Issued by
Genesys
The GCP8.5- GIR exam is a requirement to achieve the Genesys Certified Interaction Recording 8.5 Consultant certificate. Validates the candidate's comprehensive understanding of the installation, configuration and basic support of GIR 8.5. A GCP-GIR8 individual is recognized as having achieved the foundation knowledge skills needed to plan, install and configure GIR and includes questions on product and architecture overview, deployment planning; and installation.
Additional DetailsSkills
- Access Control
- ACD Queues
- Advanced Deployment
- Agent Configuration
- Batch Actions
- Call Park/Retrieve
- Call Recording
- Call Transfers
- Cassandra Data Center
- Computer Telephony Integration (CTI)
- Configuration Layer
- Crypto Server
- Deployment Planning
- Elastic Search
- Encryption Model
- Failed Recordings
- Framework Layered Architecture
- Framework - Routing And Reporting
- Genesys Platform
- GIR Architecture
- GIR Components
- GIR Reporting
- Group DNs
- GVP IVR Profile Configuration
- High Availability
- Interaction Concentrator
- Interaction Recording
- Log Files
- Management Layer
- Media Layer
- Media Lifecycle Management
- Metadata Filters
- Muxer Script
- NETANN And MSML
- Quality Of Service
- Recording Processor Script
- Route Points
- RWS Configuration
- RWS Logging
- Saved Searches
- Services Layer
- SIP Proxy Server
- SIP Server
- SpeechMiner
- SpeechMiner Database
- SpeechMiner Options
- Treatments
- Troubleshooting
- Trunk
- User Interaction Layer
- WebDAV Server
- Web Services
- Workspace Web Edition