PureConnect: Interaction Center Core Engineer Certification
Issued by
Genesys
The PureConnect: Interaction Center Core Engineer Certification is for all individuals responsible for implementing and supporting the CIC suite of products. ICCE certification provides knowledge and skills necessary to implement and support the Interaction Center Platform®. Learn about the architecture of Customer Interaction Center™ (CIC) and apply that knowledge to the implementation of an Interaction Center Platform system.
Additional DetailsSkills
- ACD
- Auto Attendant Menus And Operations
- Capture And Troubleshoot SIP Traffic
- Client Configuration
- Client Templates
- Database Operations
- Default User
- Deploy Genesys Products
- Email Routing
- Files
- Form Area
- IC System
- Install And Configure Interaction Center Components
- Interaction Administrator Interface
- Interaction Attendant Configuration
- Interaction Attendant Menu
- Interaction Attendant User Interface
- Interaction Supervisor® Monitoring And Reporting
- Monitor
- Reports
- Response Management
- Role
- SIP Components
- Skills-Based Routing
- Storage Structure
- Transfers Using Logical Analysis
- Tree Structure
- Troubleshooting Installation
- User Level
- VoIp Environment
- Workgroup