Client Service Essentials
Issued by
Griffith University
Earners of this badge have developed knowledge of client service standards used to deliver exceptional client service. Earners will know how to use empathy, deal with difficult workplace situations, and use strategies on building long term relationships with their clients through effective communication and building rapport.
Additional DetailsSkills
Earning Criteria
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Earners have completed all requirements and their completion status on all courses, modules and activities have been marked as complete
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Earners have completed 3 hours of facilitated face-to-face or Teams Client Service Training
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Earners have completed a 45 min self-paced online training on Griffith's Service Experience Guidelines (PROUD)
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Earners have completed a 45 minute self-paced online training in Learning@Griffith on Dealing with Difficult Client Interactions and Self Care
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Earners have completed a 10 minute self-paced online training in Learning@Griffith on CRM Email Guidelines
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Earners have completed a 15 minute self-paced online training in Learning@Griffith on Developing a Growth Mindset
Standards
Griffith's Client Services Essentials standards are used as guidelines and to measure success. The standards are based around providing staff and students with a good services experience. This is part of the the university strategic plan to help attract and retain staff and students