Problem solving - Support

Issued by Griffith University

Earners have participated in a workshop to provide solutions for a complex real-world problem provided by SAFECOM (South Australia Fire and Emergency Services Commission) agencies. Earners worked face-to-face and virtually to understand the problem from the perspectives of multiple stakeholders, identify causal drivers underpinning the problem, identify hypotheses on the nature of the problem and test these hypotheses with the problem owner through face-to-face discussion and presentation.

Additional Details

Skills

Earning Criteria

Earners have participated in face-to-face and virtual workshops to provide solutions for a real-world complex problem.
Earners have used technology to communicate and collaborate throughout the workshops
Earners have worked in groups to identify and understand problems, hypothesise and analyse the problems and offer up potential solutions
Earners have used problem solving techniques to analyse and resolve issues
Earners have demonstrated the ability to map cause and effect relationships
Earners have presented possible solutions to the problem owner by delivering a presentation and conducting a technology enabled face-to-face discussion
Earners have been observed by 2 qualified teachers during the workshop against criteria defined in the Human Capability Dictionary