Service Experience Essentials
Issued by
Griffith University
Earners of this badge have developed knowledge of the service experience guidelines used to articulate positive behaviours we can implement to create meaningful moments that matter to individuals we engage with. Earners will know how to use empathy, deal with difficult workplace situations, and use strategies for building long-term relationships with individuals through effective communication and building rapport.
Additional DetailsSkills
Earning Criteria
-
Earners have completed a 45-minute self-paced online training in Learning@Griffith on Dealing with Difficult Client Interactions and Self Care
-
Earners have completed a 10-minute self-paced online training in Learning@Griffith on Email Guidelines
-
Earners have completed a 15-minute self-paced online training in Learning@Griffith on Developing a Growth Mindset
-
Earners have completed a 30-minute self-paced online training in Learning@Griffith on Service Experience Guidelines (PROUD)
-
Earners have completed all requirements and their completion status on all courses, modules and activities have been marked as complete
-
Earners have completed 3 hours of facilitated face-to-face or Teams Service Experience Training
Standards
Griffith's Service Experience Guidelines are used as guidelines to measure success. The Service Charter, together with the Guidelines is part of our service vision which aims to create meaningful moments that matter to individuals we engage with. This is part of the university's strategic plan to help attract and retain students and staff.