Customer & Brand Management - GM Academy
Issued by
Hilton
This badge represents what Customer and Brand Management looks like at Hilton as a General Manager. Earners of this badge understand the importance of overall brand performance, adding value to customers and brand personality through the tangible and intangible aspects of the brand. The program is contextualized through bespoke resources include learning from external leaders on customer centricity and demonstrating skills via on tje job practive and a stretch assignment.
- Type Learning
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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Earners completed Harvard Manage Mentor and LinkedIn Learning, demonstrating skills via application of on the job practice or a stretch assignment.
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Applied learning on the job practice or a stretch assignment.
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Reflected on the learning plan for implementation of learning (learning transfer) and shared a most favourite learning on the GM academy community