HIT Global

HIT Global is a new business model & brand co-founded by Katrina Macdermid & Mark Basham. It focuses on the methodology of Human-centred design in IT Service Management as a concept & certified training course. Humanising IT™ focuses on creating and enabling human-centred technology experiences. It is about designing systems and experiences that are accessible, usable, and valuable to humans. Humanising IT™ involves understanding people’s needs, behaviours, motivations, and preferences and creating systems and experiences that are tailored to them. Creating experiences that are meaninful.