Help Desk/Technology Support
Issued by
Houston Community College
Earners of the Help Desk/Tech Support certification developed the necessary knowledge and skills required to install and configure operating systems, troubleshoot software and hardware related problems, manage mobile devices, deploy network technologies, run cloud-based or local virtual environments, and deploy basic security & operational procedures. The equivalency to the CompTIA A+ certification.
- Type Certification
- Level Intermediate
- Time Weeks
- Cost Paid
Skills
- Cloud Models
- Critical Thinking
- DNS And CHCP
- Hardware Replacement And Troubleshooting
- IoT Device Configuration
- IP Addressing
- Mobile Device Setup And Support
- Networking Cables And Tools
- Networking Ports And Protocols
- Network Troubleshooting
- Routing And Switching
- Server Roles
- Storage Devices And Technology
- Virtualization
- VPN And Internet Connections
Earning Criteria
-
ITSC 1425 Personal Computer Hardware (Credit)
-
ITSC 2040 A+ (CE)
-
Badge holder must pass the course aligned with the CompTIA A+ certification. Passing the actual A+ certification would grant the badge