Client Centricity NextGen
Issued by
IBM
The Client Centricity badge represents Client Centricity expertise, and is aimed at all IBMers. The learning demonstrates real-life examples of what it means to be Client Centric. The inspirations and lessons from this learning activity are offered as proven guidance to apply the knowledge in the daily work. The badge holder will have a solid understanding of Client Centricity elements and how to apply them.
- Type Validation
- Level Intermediate
- Time Days
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Practicing Client Centricity: 1. Create your action plan; 2. Think about a situation of when you experienced a true client mindset; 3. What is the specific action you’ll take when you are in that situation?
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To complete the badge application you will be required to provide a short summary documenting your experience of how you applied the learning from the Client Centricity courses into your work to become client centric. You will need to describe at least two initiatives taken and the respective outcomes that were achieved.