Communication Care Satisfaction Professional
Issued by
IBM
The badge holder has a solid understanding and demonstrated skills to successfully communicate, interact with our clients, and deliver a positive support experience. The Badge holder leverages soft skills that include verbal and written communication, effective listening, team work, tooling, and Support processes. All of these are critical aspects for providing world class support.
- Type Validation
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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Completed the Standardized Training courses on Support Policy and Procedure.
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Successfully passed trouble ticket audits reviewed by management.
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Completed client success profiles demonstrating soft skills used in day to day support activities.
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Passed a subject matter expert review.
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Visit the Additional Details link on this page to apply for this badge.