IBM Cloud Support Apprenticeship Certificate
  • Type Validation
  • Level Advanced
  • Time Months
  • Cost Free
Additional Details

IBM Cloud Support Apprenticeship Certificate

Issued by IBM

This certificate earner has learned the fundamentals of development, software design, testing, cloud computing, agile principles, IBM Design Thinking, DevOps, and continuous delivery. They have also learned the ability to resolve IBM customer issues, debug customer problems and environments.

  • Type Validation
  • Level Advanced
  • Time Months
  • Cost Free
Additional Details

Skills

Earning Criteria

  • Successful completion of the IBM Cloud Support Apprentice Program at IBM which includes the following:
  • Earn the Agile Explorer badge.
  • Earn the Enterprise Design Thinking Practitioner badge.
  • Earn the Professional Skills badge.
  • Demonstrate knowledge of and ability to support Cloud Platform offerings, Cloud Software offerings, and Cloud Infrastructure offerings.
  • Demonstrate knowledge and ability to configure IT systems, monitor performance and coordinate user access.
  • Demonstrate knowledge and ability to use ticket and customer tracking tools.
  • Demonstrate the ability to use CLI.
  • Understand, articulate and demonstrate agile principles, design thinking, communication skills, and key teamwork and collaboration behaviors.