IBM IT Support Specialist Pre-apprenticeship Certificate - V2

Issued by IBM

The badge earner has a basic understanding of customer support and security. The individual has a foundational knowledge of network troubleshooting and tools. The earner has also demonstrated soft skills for design thinking, agile, and professional skills (including problem-solving and collaboration).

Type Validation
Level Foundational
Time Weeks
Cost Free

Additional Details

Skills

Earning Criteria

Successful completion of the IT Support Specialist Pre-apprenticeship Program at IBM, which includes the demonstration of the following knowledge and skills:
Understanding of Agile and Design Thinking practices;
Earn the Working in a Digital World: Professional Skills badge;
Understanding of customer service process, procedures, and essentials for success;
Learn basics of computer hardware, desktop management, mobile devices, networking, operating systems, security and the foundations of virtualization and cloud computing; and
Understanding of general troubleshooting strategies and methodologies, documentation, and remote user support.