The badge earner has demonstrated knowledge of fundamental, role-relevant skills required for entry-level IT support and helpdesk jobs in networking, cybersecurity, and in cloud computing environments. They know how to apply expert customer service in conjunction with ticketing systems and service level agreements (SLAs) to help users troubleshoot, install, and configure their devices, operating systems, and applications.

• Type Validation
• Level Intermediate
• Time Months
• Cost Paid