
IBM IT Support Professional Certificate
Issued by IBM
This credential earner has demonstrated a foundational knowledge of computer hardware and operating systems, software, programming, databases, networking and storage, cyber security essentials, cloud computing, and technical support. The individual understands hardware and systems and can identify skills and tools needed for common technical support scenarios, classify IT support levels, log a support ticket, connect to a computer remotely, and manage escalations.This credential earner has demonstrated a foundational knowledge of computer hardware and operating systems, software, programming, databases, networking and storage, cyber security essentials, cloud computing, and technical support. The individual understands hardware and systems and can identify skills and tools needed for common technical support scenarios, classify IT support levels, log a support ticket, connect to a computer remotely, and manage escalations.WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWThis credential earner has demonstrated a foundational knowledge of computer hardware and operating systems, software, programming, databases, networking and storage, cyber security essentials, cloud computing, and technical support. The individual understands hardware and systems and can identify skills and tools needed for common technical support scenarios, classify IT support levels, log a support ticket, connect to a computer remotely, and manage escalations.
Learn moreValidation
Intermediate
Weeks
Paid
Skills
Earning Criteria
- Pass all graded assessments and earn a course certificate.
- Courses included in the program are as follows:
Standards
ECTS Endorsement Level, Credit Hours & Workload
The learning outcomes and skills acquired can be recognized as modules in subsequent educational courses, with a recommendation for recognition at EQF levels 4 to 5 for 4 ECTS credits. This certificate includes a workload of approximately 104 learning hours, providing a comprehensive learning experience.
European Higher Education Requirements
Higher Education Institutions within the European Higher Education Area are obligated to recognize prior learning and non-formal learning experience, accepting up to a certain amount from non-university modules, provided there are no major differences in learning outcomes. Specific acceptance and applicability may vary by institution.
Endorsements
American Council on Education
This credential has been successfully evaluated by the American Council on Education for college credit. It is recommended for a total of 9 college credits. For more information about ACE Learning Evaluations, visit www.acenet.edu.FIBAA
This credential has been successfully certified by the Foundation for International Business Administration Accreditation with a recommendation for recognition at EQF levels 4 to 5 for 4 ECTS credits. This certificate includes a workload of approximately 104 learning hours, providing a comprehensive learning experience. The minimum passing grade for this certificate is 70%. For more information about FIBAA, visit www.fibaa.org.