Managed Employee Services - Client Process Delivery

Issued by IBM

The badge earner is able to deliver a signature Managed Employee Service (MES) that puts the client experience at the center. They are able to support client HR process using IBM and/or client HR solutions. The badge earner is also able to propose innovative solutions to their area's problems and implement them from beginning to end.

Type Validation
Level Intermediate
Time Weeks
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Perform activities that include: 1. Organize and prioritize within client Service Level Agreements (SLA); 2. Apply client policies and practices when delivering client activities; 3. Capture client data and responding to client queries; 4. Work with IBM internal stakeholders to resolve client issues; 5. Ensure the work is guided by business controls and reports; 6. Organize the work using Agile practices for process delivery
Completion of the following courses: 1. IBM Client Mindset Learning; 2. Becoming a Trusted Advisor; 3. Strategic HR Imperatives; 4. HR Services; 5. Accelerating the journey to HR 3.0
Show evidence of a completed innovation project in one of the MES areas that lead to a positive impact on Client Success or Business Results. This will be validated by the applicant's manager.
Prerequisite - earn the following badge:
IBM Agile Explorer
Apply for this badge