Open Source Software - Field Support, Experienced
Issued by
IBM
The badge earner is a hardware professional who has authored and created root cause analysis which is used as a technical reference for peers. This badge is only available for IBM employees.
- Time Weeks
- Cost Paid
Skills
Earning Criteria
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Must be an employee of IBM
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Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
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Minimum of 18 months or more experience supporting Open Source SW
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Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one of the above which is verified by their manager