- Type Validation
- Level Advanced
- Time Months
- Cost Free
Power Development Software Support Champion
Issued by
IBM
Champion level badge holder uses component trace analysis tools, influences work across teams and organizations. Has created a text fix and has been a lab advocate for their team. Contributes in data collection and analysis tools, provides training to team/center. Aware of hot issues impacting team. Collaborate with other colleagues in solving client issues. Collborate with executives on client situations and contributes in product improvement.
- Type Validation
- Level Advanced
- Time Months
- Cost Free
Skills
Earning Criteria
-
Must be an employee of IBM
-
Tool Knowledge relevant to supporting area
-
Scope of Work: Identifies within team components (routing portal), Identifies with components beyond team (routing portal), Influences work across teams and organizations
-
Working with the Lab: a. Has created a test fix and build environment; b. Has been a lab advocate for their team
-
Knowledge Reuse: a. Contributed to data collection and analysis tools; b. Provided training to team / center; c. Provided mentoring to team members; d. Perform quality checks / provide feedback to team
-
Case Handling: A. Responsiveness (case reviews): Initial and follow up exceeds criteria; B. Documentation (case reviews): Good problem description and CAA + Current status, Next Actions + Summary; C. Data Collection (case reviews/feedback): Deep (source code level) analysis; D. Awareness (team participation/cross team cases/feedback): Aware of hot issues and trends impacting team
-
Collaboration: a. Collaboration with L3, DCT, development; b. Product improvement and feedback to L3, DCT, development; c. Mentor Tier 2 badge holders toward Tier 3 badge; d. Collaboration with executives on client situations