Power Development Software Support Professional
Issued by
IBM
To earn this badge one would demonstrate their basic tool knowledge - case management tools, test case tools, debug tools. Familiar with routing portal information and be able to identify information related to their team/componet. Be able to use knowledge assets when solving client situations. Demonstrate their ability to handle cases effectively and collaborate with others with deep component skills.
- Type Validation
- Level Foundational
- Time Months
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Tool Knowledge relevant to supporting area
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Scope of Work: Identifies within team components (routing portal)
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Working with the Lab: Has requested and used lab resources
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Knowledge Reuse: Demonstrated use of existing technotes (5-10 examples)
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Case Handling: A. Responsiveness (case reviews): Initial meets criteria; B. Documentation (case reviews): Good problem description and CAA; C. Data Collection (case reviews/feedback): Initial data collection and verification; D. Awareness (team participation/cross team cases/feedback): Aware of ones personal case load
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Collaboration: Reach out for help using Salesforce cases (5 cases)