SEED Cisco CX Tech Experienced
  • Type Validation
  • Level Advanced
  • Time Years
  • Cost Free
Additional Details

SEED Cisco CX Tech Experienced

Issued by IBM

Earners of this badge are subject matter experts in their corresponding networking technology, having gone through numerous client sessions, ensuring excellent client experience (CX). They can troubleshoot complex networking environments and “going above and beyond” is their go-to motto. They have a proven record of successfully mentoring, training, and developing junior colleagues and are at the forefront of leading, upskilling, and growing their team.

  • Type Validation
  • Level Advanced
  • Time Years
  • Cost Free
Additional Details

Skills

  • Case Management
  • Cisco CX
  • Debug & Analysis
  • Developing Others
  • Technical Acumen

Earning Criteria

  • Must be an employee of IBM.
  • Complete the SEED CISCO CX Experienced-level learning roadmap for at least one of the technologies.
  • Obtain feedback from your Buddy/Coach/Mentor and Functional Manager.
  • Provided evidence of completed SEED Multi-dimensional Assessment for the CISCO CX Tech Experienced level.
  • Have acquired SEED Cisco CX Tech Professional badge.
  • The badge earner must prove their experience in the respective job role by working on client-opened cases for at least 18 months.
  • Provided example(s) of a technical contribution with high impact (e.g. High Severity situation with client, Escalation, Process improvement/creation, Tool/method to improve daily work for team/project).
  • Provide an example of active give-back to the community (Leading team meetings, events, workshops, participating in academies can be presented as a form of contribution).
  • Active CCNA certification is considered a strong advantage.
  • Apply for this badge

Standards

SEED Program
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.