SEED CISCO CX Tech Explorer
Issued by
IBM
This badge is issued for the achievement of capabilities corresponding to a junior networking specialist in the technologies Security and Enterprise Networking. The badge earner understands basic technical knowledge, provide initial troubleshooting, lead client communication to obtain all needed support information. The badge earner creates or uses existing action plans under the mentorship of a senior technical representative to ensure excellent client experience (CX).
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your functional manager.
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Provide evidence of successful completion of IBM Networking Academy or Cisco Networking Bootcamp or the online technical quiz within the roadmap.
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The badge earner must have client support experience in the last 6 months.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.