SEED Cisco CX Tech Professional
Issued by
IBM
This badge is issued to professionals specialized in their corresponding networking technology. They have in-depth knowledge of their area of expertise and a good understanding of general networking concepts. The badge earner demonstrates solid soft skills, including business communication and ability to foster professional relationship with clients. The badge earner is proactive, resolves cases in an efficient manner, and goes above and beyond to ensure excellent client experience (CX).
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Buddy/Coach/Mentor and Functional Manager.
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Provided evidence of completed SEED Multi-dimensional Assessment for the CISCO CX Tech Professional level (technical assessment and lab exercises).
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The badge earner must have client support experience in the last 12 months in Cisco CX team or another networking job role.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.