SEED TLS Multi Vendor Services Software Experienced
Issued by
IBM
This badge issued for the achievement of advanced state of capability and experience with the corresponding product. The badge earner is able to take on complex problems and troubleshooting. They provide expertise and share knowledge to the other team members.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
- Case Management
- Customer Service
- Debug & Analysis
- Multi Vendor Services Software
- Multi Vendor Software
- Multivendor Support
- Multi Vendor Support
- MVS
- MVS Software
- Technical Acumen
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Buddy/Coach/Mentor/Team-lead and Functional Line Manager (FLM).
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The badge earner must prove their experience in the team by working on client-opened cases for more than 1 year.
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Provide example(s) of a technical contribution with high impact (High impact is considered a change/process/action plan that resolves an issue that can delay or interrupt the normal process of the team/client, etc.)
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Provide an example of active give back to the community (Leading team meetings, events, workshops, participating in academies can be presented as a form of contribution, etc.)
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.