- Type Validation
- Level Foundational
- Time Days
- Cost Paid
Technical Support Essentials
Issued by
IBM
This badge earner has demonstrated a foundational knowledge of technical support. The individual can identify and discuss areas of technical support, roles, responsibilities, IT infrastructure, customer service mindset, support tools, support tiers, service-level agreements, and ticketing systems. The badge earner demonstrated the ability to evaluate technical and soft skills, classify support tickets, use an escalation matrix, and describe connecting to a remote computer.
- Type Validation
- Level Foundational
- Time Days
- Cost Paid