Technical Support Capstone
Issued by
IBM
This badge earner demonstrated their ability to use technical support skills in real-world, professional settings. The earner can provide technical support using processes and information related to IT fundamentals, troubleshoot and problem-solve in the context of a helpdesk role using diagnostic tools and ticketing systems, apply customer service skills using a customer support mindset, and mitigate conflict by applying de-escalation skills.
- Type Validation
- Level Intermediate
- Time Days
- Cost Paid