- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
ccHOPS Platinum Certification
Issued by
Insite Managed Solutions
Participants utilized skills developed during CCHOPS Gold (Level 1) training to dive deeper into proven methodologies for identifying and resolving inefficiencies, achieving buy-in through data storytelling, and implementing best practices for optimal training, knowledge management, and workforce management (WFM) programs. Certification ensures mastery of the skills required to map and assess workflows, optimize processes for maximum impact, and continuously improve contact center operations.
- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
Skills
- Access Metrics
- Business Process Management (BPM)
- Change Management
- Coaching
- Contact Center Operations
- CTQ Trees (Critical-To-Quality Trees)
- Data Analytics and Reporting
- Forecasting
- Human Operations
- Human Sigma
- Knowledge Management
- Leadership Development
- Lean Sigma
- Personality Development
- Process Mapping
- Project Management
- Quality Procedures
- Six Sigma
- Storytelling
- Time and Motion
- Training
- Workforce Management (WFM)
Earning Criteria
-
Participants engaged in 3 days of training.
-
Participants were required to pass an exam with a minimum score of 90%.