Coaching to Success

Issued by Insite Managed Solutions

Earners of this badge demonstrated the highest levels of engagement while learning about how to leverage data to support coaching sessions and what coaching model would be most ideal for their audience. They participated in learning from contact center industry experts on best practices to understand techniques and pitfalls to avoid in the coaching process. During the course of 8 enablement sessions, the participant who holds this badge demonstrated a firm understanding of expectations.

Skills

Earning Criteria

During each session, learners were required to demonstrate an understanding through practical application assignments in practice sessions that reinforced the desired skill.
At the conclusion of the session, each participant presented their key learnings and delivered action plans to a group of their peers and senior leaders.
In order to receive this badge, the participant had to attend 8 enablement sessions and actively participate.
Provided their own background and experiences in a safe and dynamic environment