Customer Service Skills Training

Issued by Insite Managed Solutions

Customer Service Skills training equips participants with the de-escalation, call handling, and soft skills required to deliver exceptional customer service across channels. Certification in this course demonstrates mastery in defusing and resolving challenging customer interactions, demonstrating empathy, establishing a professional presence, and using creative problem-solving, active listening, and critical thinking to drive customer retention and loyalty for long-term business success.

Type Learning
Level Foundational
Time Days
Cost N/A

Additional Details

Skills

Call Handling
Customer Service
De-escalation Techniques
Soft Skills

Earning Criteria

This 2-day learning experience covers the fundamentals and mastery in defusing and resolving challenging customer interactions, demonstrating empathy, establishing a professional presence, and using creative problem-solving, active listening, and critical thinking to drive customer retention and loyalty for long-term business success.