Insite ccSIGMA Green Belt Certification
Issued by
Insite Managed Solutions
In this course, participants develop coaching skills that foster relationships through repetition and recognition based on an employee’s personality style to ensure messages are received and deliver performance improvement. Participants used Failure Mode Effect Analysis to recognize risks in processes and identify mitigation recommendations. Participants learned to calculate results aligning to the contact center’s specific financial elements and calculate an ROI for proposed solutions.
- Type Certification
- Level Intermediate
Skills
Earning Criteria
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Participants engaged in 3 days of training.
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Throughout the training and weekly practice sessions, participants used the tools acquired during the training to complete interviews, shadowing, and analytics to identify defects and waste in processes and daily activities.
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Participants were required to pass an exam with a minimum score of 85%.
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Participants were required to create a project presentation and present it to the stakeholders.