Insite's Process Improvement & Change Methodology
Issued by
Insite Managed Solutions
This course was designed to provide the practical, hands-on skills and knowledge to implement the most applicable day-to-day management tools and data analytics techniques for cultivating the ability to comprehend, develop, and implement performance improvements within your contact center and partner relationships.
- Type Certification
- Level Advanced
- Time Days
- Cost Paid
Earning Criteria
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Active participation and contribution in all course activities
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Completion of Project Charter
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Formal presentation of the project cycle that showcases utilization of the training techniques and tool usage