Knowledge Management Mastery - KB Technology and KPI Impacts
Issued by
Insite Managed Solutions
Earners of this badge demonstrated the highest levels of engagement while learning about KM Technology and KPI Impacts. They participated in learning from contact center industry experts on the critical components to Knowledge Base technology, comparisons between technology solutions, and how a Knowledge Management System impacts performance while also engaging with peers throughout the workshop event.
Additional DetailsSkills
Earning Criteria
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Engaged with peers from other companies to learn about KM Technology and KPI Impacts
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Shared their own experiences and tools as they relate to KM Technology and KPI Impacts
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Provided their own background and experiences in a safe and dynamic environment
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Participated in a Mastery Workshop focused on learning best practices from industry experts and peers specific to KM Technology and KPI Impacts