Knowledge Management Mastery - Training and Deployment and Change Management Additional Details

Knowledge Management Mastery - Training and Deployment and Change Management

Issued by Insite Managed Solutions

Earners of this badge demonstrated the highest levels of engagement while learning about Training and Deployment and Change Management. They participated in learning from contact center industry experts on the critical components to implementing a Knowledge Management system, self assessment process of existing technology, training employees on a new KM tool, and effectively organizing KM change management while also engaging with peers throughout the workshop event.

Additional Details

Skills

Earning Criteria

  • Engaged with peers from other companies to learn about Training and Deployment and Change Management
  • Shared their own experiences and tools as they relate to Training and Deployment and Change Management
  • Provided their own background and experiences in a safe and dynamic environment
  • Participated in a Mastery Workshop focused on learning best practices from industry experts and peers specific to Training and Deployment and Change Management