Operations Mastery - Operations Role and Key Performance Indicators
Issued by
Insite Managed Solutions
Earners of this badge demonstrated the highest levels of engagement while learning about Operations Role and Key Performance Indicators. They participated in learning from contact center industry experts on best practices to understand the role an Operations team has with company success and learning how KPI's are created and managed while also engaging with peers throughout the workshop event.
Additional DetailsSkills
Earning Criteria
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Engaged with peers from other companies to learn about Operations Role and Key Performance Indicators
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Shared their own experiences and tools as they relate to Operations Role and Key Performance Indicators
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Provided their own background and experiences in a safe and dynamic environment
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Participated in a Mastery Workshop focused on learning best practices from industry experts and peers specific to Operations Role and Key Performance Indicators