Precision Point Partners - Lean Six Sigma Yellow Belt Certification
Issued by
Insite Managed Solutions
In this course, participants learned to apply practical data analytics to efficiently identify specific agent improvement opportunities and root cause, implement the appropriate statistical tools with specific contact center guidelines and benchmarks, classify relationships between key output metrics, while identifying and eliminating process waste.
- Type Certification
- Level Foundational
Skills
Earning Criteria
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Participants engaged in 3 days of training.
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Participants were required to pass an exam with a minimum score of 85%.