Training Mastery - Training Models and Content Management

Issued by Insite Managed Solutions

Earners of this badge demonstrated the highest levels of engagement while learning about Training Models and Content Management. They participated in learning from contact center industry experts on the critical components to effectively training adult learners, the diverse audience of persona's, various methods of delivering materials, and managing comprehensive training content while also engaging with peers throughout the workshop event.

Additional Details

Skills

Collaboration
Contact Center KPI's
Diverse Training Models
Persona Learning Dynamics
Teamwork
Training Content Management
Training Delivery Methods
Understand Adult Learners

Earning Criteria

Engaged with peers from other companies to learn about Training Models and Content Management
Shared their own experiences and tools as they relate to Training Models and Content Management
Provided their own background and experiences in a safe and dynamic environment
Participated in a Mastery Workshop focused on learning best practices from industry experts and peers specific to Training Models and Content Management