Workforce Management Mastery - Software Utilization and Capacity Planning
Issued by
Insite Managed Solutions
Earners of this badge demonstrated the highest levels of engagement while learning about Workforce Management Software Utilization and Capacity Planning. They participated in learning from contact center industry experts on how WFM software impacts a business, key features to identify, identifying staffing capabilities while also engaging with peers throughout the workshop event.
Additional DetailsSkills
Earning Criteria
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Engaged with peers from other companies to learn about Workforce Management Software Utilization and Capacity Planning
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Shared their own experiences and tools as they relate to WFM Software Utilization and/or Capacity Planning
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Provided their own background and experiences in a safe and dynamic environment
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Participated in a Mastery Workshop focused on learning best practices from industry experts and peers specific to WFM Software Utilization and Capacity Planning.