IT Business Relationship Manager

Issued by ITSM Hub

The IT Business Relationship Manager Certification course has been designed to give you the key teachings needed to be a highly effective BRM. It is presented in a systematic fashion and is based on customer feedback along with our own vast expertise, focusing on core principles of Business Relationship Management. This course includes practical hands-on activities specially designed to build upon what you’re learning and help you apply the new techniques and practices back at work.

Type Learning
Level Foundational
Time Days
Cost Paid

Additional Details

Skills

Earning Criteria

Learning outcomes; 1. Understand purpose, objectives and challenges of implanting a BRM practice. 2. Understand IT Business Relationship Organisational Model. 3. Understand Integrated Business Relationship Management Framework (iBRMF), critical skills, tools, business & operational metrics for each phase. 4. Understand value of BRM planning & creation tools; voice of customer (VoC), critical to quality (CTQ), Kano model, value stream mapping, SIPOC, Gemba walk, & capability roadmapping.