Basic Computer Troubleshooting
  • Type Learning
  • Level Foundational
  • Time Months
  • Cost Free

Basic Computer Troubleshooting

Issued by Kent State University

Understanding of basic network, power, audio, and microphone issues that can be troubleshooted at the front counter.

  • Type Learning
  • Level Foundational
  • Time Months
  • Cost Free

Skills

Earning Criteria

  • Read internal KB articles on troubleshooting steps.
  • Practice troubleshooting scenarios with other front counter employees.
  • Assist customers at front counter under supervision of lead front counter student.