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Dell Authorized Technician

Issued by Kent State University

Learn proper Dell computer diagnostics and repair protocols, Dell-specific troubleshooting, how to process a Dell warranty claim, and how to order parts directly from Dell for in-warranty repairs.

Type Certification
Level Intermediate
Time Months
Cost Free

Skills

Earning Criteria

Complete all Dell-supplied learning modules and pass the Dell Certification test.
Demonstrate troubleshooting knowledge by running diagnostics and determining the proper solution to the issue
Successfully take apart and reassemble practice laptops.