Desktop Support - Office 365 Tier 3

Issued by Kent State University

Discussing key points about office (primarily Outlook and teams), the licensing, the signature, communication, proper etiquette and use. Tier 3 Office 365 badge will be a more in-depth experience with troubleshooting. You will be required to interpret SARA logs and user your knowledge to solve problems. The tier 3 badge will be the test of practical application and will require a hands on troubleshooting with the information learned from the Tier 1 and Tier 2 badges.

Type Learning
Level Advanced
Time Weeks

Skills

OneDrive
Outlook Intermediate
Outlook Troubleshoot
S.A.R.A.
Teams Intermediate

Earning Criteria

Act as the escalation point and dispatcher for at least three teams of senior/student techs to earn their Office 365 Badge for both PC and Macs.
Desktop Support - Office 365 Tier 2 and Dispatch badge