Desktop Support - Remote Support

Issued by Kent State University

The Remote Support Training section deals with gaining experience with some administration tools and processes the Admin Federated Desktop Support team has. Upon completing the training, an individual should be familiar with troubleshooting and have general knowledge of:• Microsoft Teams * VPN • Remote Training • Password Management • Tech Tools These skills and knowledge should help them be prepared for the more common issues encountered when offering remote support.

Type Learning
Level Foundational
Time Days

Skills

Microsoft
Password Management
RemoteTraining
Tech Tools
VPN

Earning Criteria

Be taught the trainings for the Remote Support Badge and earn the EUSS dispatcher badge.
Update old information on a slide and report the update to your supervisor in a change log