Kinaxis Certified KCS Publisher

Issued by Kinaxis

Earners of this certification demonstrate consistent application of all the core KCS fundamentals and mastery of the platforms Kinaxis leverages, and have gone above and beyond to improve the state of shared knowledge for both Kinaxis clients and the GCC organization as a whole. They have demonstrated their ability to search, summarize and write a knowledge article that is sufficient to solve a customer's problem.

Type Certification
Level Intermediate

Skills

Article Publishing
Authoring
Feedback Loops
KCS Principles
Knowledge Centered Service
Knowledge Sharing
Knowledge Workflow
Problem Research
Problem Resolution

Earning Criteria

Complete the KCS @ Kinaxis training
Pass the Kinaxis Certified KCS Publisher exam
Must have a reuse metric between 60-80%
Write articles with a Content Standard Checklist score of over 80%
Minimum of ten KCS articles published in the past six months
Create a sample activity report showing knowledge contributions over a two-week period in the past six months. This report must show article creation and, if available, article modification, reuse and feedback.