Client Advocacy - KFD Internal Development
  • Type Learning

Client Advocacy - KFD Internal Development

Issued by Korn Ferry

This program has been designed to support the development of those within Client Success at Korn Ferry. The coursework connects learning assets that support understanding our clients, thinking about how to drive results and outcomes, plus understanding how KF Methodology increases organizational performance. This program will really help our experienced Client Advocacy professionals to stand in the shoes of our clients and walk the journey of change and partnership with them.

  • Type Learning

Skills

  • Customer and Market Analysis
  • Customer-Focused Approach
  • Effectively Presents Solutions
  • Expanding the Service
  • Initiating Compelling Sales Conversations
  • Managing Implementation of Strategic Plans
  • Pre-call Preparation
  • Strategic Planning And Analysis
  • Strategic Questioning
  • Understanding Buying Influencer Needs
  • Understanding Customer Needs
  • Understanding Issues/Motivations
  • Understanding the Buying Process

Earning Criteria