- Type Learning
Global Support (Coaching to Be Service Ready) - KFD Internal Development
Issued by
Korn Ferry
This program has been developed to increase capability and behaviors for our global technical support teams. With a core focus on coaching team members to build a culture of client first behavior. The program will assist with the developing a customer centric approach to solutioning client issues, improving customer interactions, ensuring that issues are resolved in a timely and satisfactory way.
- Type Learning
Skills
- Decreasing time-to-resolution
- Delivering Constructive Feedback
- Efficient Customer Interaction
- Improving the Customer Experience
- Leveraging Digital Communications
- Mastering Service Conversations
- Navigating Customer Challenges
- Preventing the issue from recurring
- Providing Technical Support
- Reducing Escalations
- Setting Clearly-Defined Expectations with Customers
- Strengthening Customer Connections
Earning Criteria
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Service Ready Core - eLearning - 18 Hours