Global Support (Coaching to Be Service Ready) - KFD Internal Development
  • Type Learning

Global Support (Coaching to Be Service Ready) - KFD Internal Development

Issued by Korn Ferry

This program has been developed to increase capability and behaviors for our global technical support teams. With a core focus on coaching team members to build a culture of client first behavior. The program will assist with the developing a customer centric approach to solutioning client issues, improving customer interactions, ensuring that issues are resolved in a timely and satisfactory way.

  • Type Learning

Skills

  • Decreasing time-to-resolution
  • Delivering Constructive Feedback
  • Efficient Customer Interaction
  • Improving the Customer Experience
  • Leveraging Digital Communications
  • Mastering Service Conversations
  • Navigating Customer Challenges
  • Preventing the issue from recurring
  • Providing Technical Support
  • Reducing Escalations
  • Setting Clearly-Defined Expectations with Customers
  • Strengthening Customer Connections

Earning Criteria