Global Support (Service Ready) - KFD Internal Development
  • Type Learning

Global Support (Service Ready) - KFD Internal Development

Issued by Korn Ferry

This program has been developed to increase capability and behaviors for our global technical support teams. The program will assist with the developing a customer centric approach to solutioning client issues, improving customer interactions, ensuring that issues are resolved in a timely and satisfactory way.

  • Type Learning

Skills

  • Decreasing time-to-resolution
  • Efficient Customer Interaction
  • Preventing the Issue from Reoccuring
  • Providing Technical Support
  • Reducing Escalations
  • Setting Clearly-Defined Expectations with Customers

Earning Criteria