- Type Learning
SDC and Customer Service - KFD Internal Development
Issued by
Korn Ferry
This program has been developed to increase capability and behaviors for our global shared delivery and client services teams. With a core focus on coaching team members to build a culture of client first behavior and developing a customer centric approach to solutioning client issues.
- Type Learning
Skills
- Delivering Constructive Feedback
- Establishing Processes to Maximize Performance
- Leveraging Digital Communications
- Mastering Service Conversations
- Navigating Customer Challenges
- Strengthening Customer Connections
Earning Criteria
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Service Ready Core - eLearning - 18 Hours