Earners are able to turn a crucial conversation into action and results; specifically: Spot a crucial conversation that keeps you from what you want; Identify techniques to keep strong emotions from taking control of conversation; Identify appropriate emotions that bring you into dialogue; Notice signs that you are not in dialogue; Find common ground; Help others add meaning to dialogue; Set action that get results you want.

• Type Learning
• Level Foundational
• Time Days
• Cost Free