Customer Service

Issued by Lakeshore Technical College

Those who have earned the LTC Customer Service badge have demonstrated effective way of engaging with all customers, shown various ways to give customers alternative solutions, applied the rules of owning each situation, anticipated customer needs, and distinguished various methods of customer communication.

Type Validation
Level Foundational
Time Hours
Cost Free

Skills

Anticipate Customer Needs
Applied Critical Thinking
Customer Engagement
Employee Engagement
Problem Solving
Verbal And Non-verbal Communication

Earning Criteria

Demonstration of competencies (in badge description) through either: 1) the "5 Keys of Customer Service" internal LTC class; or 2) a project, course, co-curricular, or other activities as verified by an LTC faculty/staff member

Standards

AHLEI

Competencies selected from AHLEI (American Hotel Lodging Education Institute)